Auto Experience
Privacy policy
Last updated: 17 September 2026
This policy explains how Auto Experience (“we”, “us”) processes personal data when you use autoexperience.uk or contact our London garage. We follow UK GDPR and the Data Protection Act 2018.
Who we are
Controller: Auto Experience Address: Unit 4, Holly Rd, Hampton Hill, Hampton TW12 1QQ, United Kingdom Email: hello@autoexperience.uk Phone: +44 7446 974049
What we collect
Depending how you contact us, we may process: • Name, phone, email and message details from enquiries • Appointment, vehicle and invoice details if you become a customer • Technical data such as IP address, browser type and pages viewed if you accept analytics cookies • Cookie preference stored on your device when you choose Accept or Reject
Lawful bases
We process data where needed to respond to enquiries and provide garage services (contract / steps prior to contract), to run and secure the website (legitimate interests), and for analytics cookies only with your consent (UK PECR). You can withdraw consent at any time via Cookie settings.
Cookies & analytics
Essential cookies keep the site working (for example language preference and staff login sessions on /admin). Google Analytics (measurement ID G-L9HBGZ115S) loads only after you accept analytics cookies. See our Cookie policy for details.
Sharing
We do not sell personal data. We may share data with service providers who help us host the site, send analytics (Google, if consented), or process payments/invoicing for workshop work, under appropriate arrangements. We may disclose information if required by law.
How long we keep data
Enquiry messages are kept as long as needed to respond and for a reasonable follow-up period. Customer and invoice records are kept for legal and accounting requirements. Analytics data follows Google’s retention settings for our property. Cookie preference stays on your device until you clear it or change settings.
Your rights
Under UK GDPR you can ask to access, correct, erase or restrict your data, object to certain processing, and request portability where applicable. Where processing is based on consent, you may withdraw it. You can complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.
Contact
For privacy requests email hello@autoexperience.uk or write to us at the address above.
Also see our Cookie policy